ELECTRONIC CRIMINAL RECORD IN GREECE: PROJECT MANAGEMENT APPROACH AND LESSONS LEARNED IN PUBLIC ADMINISTRATION

The implementation of eGovernment is a burgeoning phenomenon across the globe. However, a review of the IS literature reveals the inability of public administration organizations to complete information technology projects successfully. Unless governments learn to manage the government transformation projects, these e-dreams will turn into global nightmares. The shortage of studies on eGovernment implementation presents a knowledge gap that needs to be plugged. This paper describes and analyzes the computerization of the existing paper-based criminal record system in a public organization in Greece. Our intent is to present anapplication of a goal driven project management methodology named eGTPM in order to use it as a methodological reference when navigating in the open sea of information technology project implementations in the area of public administration. The successful implementation of the specific project indicates that the application of eGTPM approach could provide a solution to achieve government transformation objectives more effectively and efficiently.