Development of Integrated Management Systems in SMES in Serbia = Razvoj integriranih sistemov vodenja v malih in srednje velikih podjetjih v Srbiji

Due to processes occurring on the global market, enterprises haveto pay more attention to meeting users’ requirements. Namely,market competition has influenced a change in the enterprise’sstrategy and its orientation towards a customer, as an imperativeof its business operations. In recent years, a process of integratingvarious management systems has been occurring, giving riseto the networking of several international standards aimed at creatingthe enterprise capable of meeting all customers’ needs onthe market. Conforming to the changes on the market, the sectorof small and medium enterprises must comply with new businessconditions, which is a considerable effort for the entire enterprise.Namely, market requirements for safe and sound food,permanent enhancement of production processes, measurementof customers’ satisfaction, concern for the environment, social accountability,etc., stand for just a part of characteristics that smeshave to possess in order to survive on the market. Therefore, tosolve these issues successfully, a solution for smes may be in settingup clusters as a way to strengthen this sector in the processof business internationalization.