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Dec 27, 2019Open Access
In the hospitality industry customer perception and satisfaction are largely hooked upon quality of service in the quest to retaining customers in the restaurants. This study is aimed at examining the impact of sanitation on customer retention in restaurants in the Tamale Metropolis. Some of the key elements that were used to examine the study were customer perception and satisfaction on sanitation variables such as dining area cl ...
Feb 28, 2019Open Access
The successful implementation of an enterprise resource planning (ERP) system has been described as a challenging strategic initiative for many organizations in varied business settings and different organizational cul-tures. During the past two decades, there has been massive investment in adopting ERP system, in addition to a substantial increase in focusing on the importance of users’ accep ...
Jun 16, 2015Open Access
In these days, there exist some maturity & capability models,
standard methodologies and guidelines to help organizations to improve their
processes and the way they work. In software area, there are Software Process Assessment
Models like ISO/IEC 15504. This model provides guidance for assessing the organization’s
capacity about software development and his maturity on implemented processes. Software
Process Assessment models don’t provide systematic metrics for assessing the
Software Proce...
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