%0 Journal Article
%T Distinction sociale et conduites d£¿incivilit¨¦ dans les espaces commerciaux ouverts au public
%A Sautkina
%A Elena
%A Rouquette
%A Michel-Louis
%A Amador
%A Sarah
%A Castano
%A Christophe
%A Casal
%A Aim¨¦e
%J Psicologia
%D 2007
%I Scientific Electronic Library Online
%X this article represents a theoretical analysis based on an exploratory study conducted in three french enterprises: sncf (french national railway), la poste (postal service) and galeries lafayette (a parisian department store). the aim of this article is to produce a psychosocial scope on the phenomenon of uncivil behaviour understood here as a consequence of a break of social links between employees and clients. a definition of incivility in terms of interactions between different social groups is proposed here. then, incivility is analysed as a behaviour of social distinction. we attempt to demonstrate, finally, how the differentiation of spaces of each enterprise is related to uncivil behaviours.
%K uncivil behaviour
%K inter-group relations
%K social distinction
%K spatial differentiation.
%U http://www.scielo.gpeari.mctes.pt/scielo.php?script=sci_abstract&pid=S0874-20492007000200009&lng=en&nrm=iso&tlng=en