%0 Journal Article
%T Applying a Multicriteria Satisfaction Analysis Approach Based on User Preferences to Rank Usability Attributes in E-tourism Websites
%A Muhtaseb
%A Rami
%A Lakiotaki
%A Kleanthi
%A Matsatsinis
%A Nikolaos
%J Journal of theoretical and applied electronic commerce research
%D 2012
%I Scientific Electronic Library Online
%R 10.4067/S0718-18762012000300004
%X a user-centered approach in the development lifecycle of e- commerce websites is nowadays a crucial factor in the success of any on-line business. the purpose of this paper is twofold: a) to identify the factors that affect e-commerce website usability and b) to analyze the role of those factors in increasing the effectiveness of e-commerce web sites. furthermore, it presents the application of a multicriteria satisfaction analysis (musa) method to rank usability attributes in websites based on their competitiveness importance. a case study in eight e-tourism web-sites is presented as a demonstration of this work, the outcome of which will help usability specialists and e-commerce website developers to determine specific usability attributes that are more crucial to the overall usability and user satisfaction of a website. the results of the proposed approach suggest that for each e-commerce website certain usability attributes are likely to be more crucial to the success of the e-commerce website than others. therefore, identifying the relevant usability attributes in advance through customers' feedback can be a great advantage to website developers if they want to have an edge over other competitors.
%K web usability
%K e-commerce
%K e-tourism
%K multicriteria analysis
%K customer satisfaction analysis.
%U http://www.scielo.cl/scielo.php?script=sci_abstract&pid=S0718-18762012000300004&lng=en&nrm=iso&tlng=en