%0 Journal Article
%T VIERNES NEGRO
%A ROA MART¨ªNE
%A N¨¦STOR ANDR¨¦S
%A TR¨®CHEZ ¨¢VILA
%A INGRID MARCELA
%A R¨ªOS MOSQUERA
%A MARTHA LUC¨ªA
%A L¨®PEZ ASTUDILLO
%A ANDR¨¦S
%J Estudios Gerenciales
%D 2011
%I Universidad Icesi
%X the objective of the case discussed here is to present the complex situation that arises at a large raw material manufacturing company in the construction industry when its integrated information management system collapses; a situation commonly known as "a system crash". these kinds of system failures constrain logistical activities related to the distribution center that is responsible for shipping orders on a national level on the sales closing date at the end of a given month. this hampers the order invoicing process and, therefore, gives rise to non-compliance with order deliveries, customer dissatisfaction, potential loss of orders, and non-compliance with the company£¿s sales goals, thus affecting the profitability.
%K risk management
%K continuity management
%K availability management
%K itil methodology.
%U http://www.scielo.org.co/scielo.php?script=sci_abstract&pid=S0123-59232011000300012&lng=en&nrm=iso&tlng=en