%0 Journal Article
%T Desarrollo y validaci¨®n de un cuestionario para medir la reputaci¨®n de los hospitales
%A Navarro
%A Isabel Mar¨ªa
%A Mira
%A Jos¨¦ Joaqu¨ªn
%A Lorenzo
%A Susana
%J Gaceta Sanitaria
%D 2012
%I Ediciones Doyma, S.L.
%R 10.1016/j.gaceta.2011.11.020
%X objective: to design and validate a questionnaire (mefio) to measure the social reputation of a hospital from patients¡ä and citizens¡ä perspective. material and methods: we performed a literature review to define the concept of a hospital's social reputation. four nominal groups were conducted to set up the a priori factors of the mefio questionnaire. these groups consisted of 47 managers and health professionals and 32 potential customers. reactive items were identified and a pilot test was conducted to examine comprehension. a random sample of 385 subjects was selected. ceiling and floor effects, internal consistency, reliability, and construct and criteria validity were analyzed. results: a total of 343 validated questionnaires (response rate 89%) were collected. the mefio questionnaire has 21 items grouped into five factors. all items had an item-total correlation higher than 0.30. all factor loads were higher than 0.5; between 66.2% and 80.4% of the variance was explained and cronbach's alpha was 0.7- 0.88. the construct-composite-reliability scores were higher than 0.7. standardized scores in the convergent discriminant validity test were higher than 0.6. the factors explained 50% of the variability in satisfaction with the health care received (f = 66.5; p <0.001). conclusion: the mefio questionnaire is a valid and reliable tool to measure the five dimensions that define the reputation of a hospital in spain.
%K hospitals
%K consumer health information
%K patient freedom of choice laws
%K social identification.
%U http://www.scielosp.org/scielo.php?script=sci_abstract&pid=S0213-91112012000500009&lng=en&nrm=iso&tlng=en