%0 Journal Article
%T 数字赋能城市公共服务优化路径探究——以杭州市数字化公共服务为例
Exploration of the Optimization Path of Digital Empowerment of Urban Public Services—Taking Hangzhou’s Digital Public Services as an Example
%A 沈晨蕾
%A 朱孜嘉
%A 李恩鹏
%A 陆丽芬
%A 王一帆
%A 刘干
%A 向紫烟
%J Advances in Social Sciences
%P 296-304
%@ 2169-2564
%D 2025
%I Hans Publishing
%R 10.12677/ass.2025.141040
%X 我国贯彻实行网络强国战略、大数据战略，在各方面工作中均取得了重大进展。2021年发布的一项报告显示，在省级行政许可事项中，平均承诺时限压缩51.13%，99.55%的事项实现网上可办，89.77%的事项实现网上受理和“最多跑一次”。在杭州的具体情况下，现阶段高速发展的数字化公共服务的研究程度还存在空白，为此本项目组采用问卷调查和访谈研究等方法，以杭州市为对象，开展杭州市数字化公共服务发展优化路径的调查研究。我们希望能够为政府提供有关数字化公共服务的关键见解，以便更好地增强人民群众的获得感、幸福感、安全感，推进杭州市数字化公共服务的可持续发展。
China has implemented the strategy of building a strong cyber nation and the big data strategy, achieving significant progress in all aspects of work. According to a report released in 2021, among the provincial administrative licensing items, the average commitment time limit was reduced by 51.13%, 99.55% of the matters were handled online, and 89.77% of the matters were accepted online and “run at most once”. In the specific situation of Hangzhou, there is still a gap in the research degree of the rapid development of digital public services at this stage, so the project team uses questionnaire survey and interview research to carry out the investigation and research on the optimization path of digital public service development in Hangzhou. We hope to provide the government with key insights on digital public services, so as to better enhance people’s sense of gain, happiness and security, and promote the sustainable development of digital public services in Hangzhou.
%K 数字化公共服务，
%K 优化路径，
%K 网络强国战略
Digital Public Services
%K Optimized Paths
%K The Strategy of Becoming a Cyber Power
%U http://www.hanspub.org/journal/PaperInformation.aspx?PaperID=105717