%0 Journal Article
%T Insights into B2C E-Commerce Quality Using ISO 25010
%A Antonia Stefani
%A Eleni Vamvatsikou
%A Bill Vassiliadis
%J Journal of Software Engineering and Applications
%P 622-639
%@ 1945-3124
%D 2023
%I Scientific Research Publishing
%R 10.4236/jsea.2023.1611032
%X This paper introduces an innovative Software Quality Assurance framework tailored for B2C e-commerce systems, seamlessly integrating software quality with business objectives. Drawing from elements of the ISO 25000 series and ISO 20000 standards, this framework specifically addresses challenges inherent to e-commerce. By establishing business-relevant KPIs, the framework ensures that ongoing improvement initiatives resonate with the company¡¯s strategic goals. Additionally, the paper presents a Dynamic Bayesian Network model as a hands-on tool for implementing the framework within e-commerce organisations.
%K Electronic Commerce
%K Software Quality
%K Business to Consumer
%K Targeted Software Design
%K ISO 25010
%U http://www.scirp.org/journal/PaperInformation.aspx?PaperID=129587