%0 Journal Article
%T RTA Dubai: Benchmarking as a Catalyst for Superior Services
%A Mohammad Aljanaahi
%J Journal of Service Science and Management
%P 526-534
%@ 1940-9907
%D 2023
%I Scientific Research Publishing
%R 10.4236/jssm.2023.165028
%X The Dubai
Road and Transport Authority (RTA) is the primary focus of this study, which aims
to illuminate the use and impact of benchmarking in a public sector framework by
examining the advancements in service delivery and operational efficiency. <b>Methodology: </b>This study uses secondary data sources and a qualitative research methodology.
It focuses on the benchmarking procedures used by the RTA and compares them to those
of other international transportation organizations to highlight room for improvement. <b>Findings: </b>The results show that the RTA has significantly improved service
quality and operational agility by skillfully incorporating benchmarking. <b>Research
Limitations: </b>It primarily focuses on secondary sources, and while acknowledging
benchmarking applications, the research only emphasizes the RTA project with minimal
influence of other factors.<b> Originality/Value: </b>This article thoroughly examines
benchmarking tactics within a governmental framework, offering priceless insights
for comparable institutions pursuing operational and service excellence. It encourages
additional research into transit technology evolution and benchmarking.
%K Benchmarking
%K the Road and Transport Authority (RTA)
%K Service Delivery
%K The Public Sector
%K and Transportation Entities
%U http://www.scirp.org/journal/PaperInformation.aspx?PaperID=128206