%0 Journal Article %T How Can Collaborative Work and Collaborative Systems Drive Operational Excellence in Project Management? %A Mounir El Khatib %A Amna Kherbash %A Aysha Al Qassimi %A Kaltham Al Mheiri %J Journal of Service Science and Management %P 297-307 %@ 1940-9907 %D 2022 %I Scientific Research Publishing %R 10.4236/jssm.2022.153017 %X Background: Organizations¡¯ and businesses¡¯ ways of operation have drastically changed during the Covid-19 pandemic. The whole world¡¯s way of working shifted in which the physical workspaces have been replaced with virtual ones in the comfort of the home which led to the introduction and innovation of techniques that makes work and collaborative works and systems run easier. These innovations and systems which utilize technology were introduced to drive operational excellence in order to create an environment that ensures stakeholders¡¯ satisfaction, which is a vital part of Project management. Operational Excellence considers different aspects of project management which include; leadership, cooperation, continuous improvement to meet client¡¯s expectations, and a broader vision. The system of operational excellence optimizes production processes, high potency, and client and market orientation. Operational Excellence is considered an important part of the success of a business as it outlines the systematic management to realize outstanding performance. Collaboration solutions and work environments have become a crucial part in order to maximize the use and innovation of techniques that protects %K Collaborative Systems %K Collaborative Work %K Operational Excellence %K Project Management %U http://www.scirp.org/journal/PaperInformation.aspx?PaperID=118238