%0 Journal Article
%T Evaluation of the Elements of Ageing-Friendly Service Level for the Smart Construction of Major Hub Airports in China
%A Xiaoyang Guo
%A Ruiling Han
%A Zongzhe Li
%A Xiang Zhou
%J Journal of Service Science and Management
%P 206-225
%@ 1940-9907
%D 2022
%I Scientific Research Publishing
%R 10.4236/jssm.2022.153013
%X The smart construction of hub airports is generally
mature, but there are differences in ageing-friendly services. Based on the
DEMATEL-AHP method, this paper analyzes the influencing factors and differences
in the development level of ageing-friendly services in four major hub airports
in China (Beijing Dax<span>ing International
Airport, Shanghai Pudong International Airport, Guangzhou</span> Baiyun
International Airport</span><span style=\"font-size:10.0pt;font-family:&quot;\">,</span><span style=\"font-size:10.0pt;font-family:&quot;\"> and Shenzhen Baoan
International Airport). The paper finds that: the indicators of the degree of
full passenger service in the four major hub airports have the highest
influence value as active elements within the ageing-friendly service level indicator
system, while full escort service and special passenger or caring service
counters are most likely to be influenced by other indicator elements; the
degree of full passenger self-service, priority travel service access, and
baggage check-in security system or manual check-in service are the core
elements that influence the ageing-friendly level the core elements that
influence the improvement of the ageing-friendly service level at hub airports
determine the trend direction of the overall ageing-friendly service level;
immigration processing services and hand luggage security check information
management system service are mostly shown as the cause elements; the service
scope covered by the ageing-friendly service content at hub airports has little
difference, but the emphasis of the ageing-friendly service is different.
%K Hub Airport
%K Smart
%K Ageing-Friendly
%K Service Level
%K Elements
%U http://www.scirp.org/journal/PaperInformation.aspx?PaperID=118108