%0 Journal Article
%T 基于FMEA和SHERPA的外卖类APP结算页面研究<br>Research on Settlement Page of Takeout App Based on FMEA and SHERPA
%A 马卓羲
%A 胡贝依
%J Modern Management
%P 636-642
%@ 2160-732X
%D 2022
%I Hans Publishing
%R 10.12677/MM.2022.126087
%X 以“饿了么”为例进行实验设计，分析外卖类APP的失效模式，基于FMEA方法对这些失效模式进行评估，并参考SHERPA分类法对这些失效模式进行分类；最后从人因设计、布局设计方面，提出改善外卖类APP结算流程中失效问题的对策，从而提升用户的操作体验。<br />
This study takes “Eleme” as an example of experimental design to analyze the failure mode of the takeout app. Then, these failure modes are evaluated based on the FMEA method and classified regarding the SHERPA classification method. Finally, this paper puts forward countermeasures to improve the failure of the settlement process of the takeout app from the aspects of human factors design and layout design, aiming to improve the consumer’s operation experience.
%K 网络购物，流程优化，页面设计，FMEA模型<br>Online Shopping
%K Process Optimization
%K Page Design
%K FMEA Model
%U http://www.hanspub.org/journal/PaperInformation.aspx?PaperID=52307