%0 Journal Article
%T Factors Influencing Patient-Centered Care in the Primary Health Care Settings: The Impact of the Pandemic Crisis and Nurses¡¯ Experience
%A Adepeju Lateef
%A Euphemia Mbali Mhlongo
%J Open Journal of Nursing
%P 220-233
%@ 2162-5344
%D 2022
%I Scientific Research Publishing
%R 10.4236/ojn.2022.123014
%X Patient-centered care has over the past decades, been recognized worldwide as an important component of the health system giving a wider dimension to high-quality healthcare and service delivery. The impact on healthcare and services to the patient is the nurses¡¯ ability to create a friendly rapport with the patients. Yet, the majority in the rural Primary Health Care facilities are still facing many challenges in demonstrating patient-centeredness services to the community. Thus, the objective of this study is to explore and describe the factors influencing patient-centered care provision and nurses¡¯ experience in Primary Health Care facilities. An exploratory qualitative approach with purposive sampling was used to gather data. Individual interviews with 35 nurses were conducted using a semi-structure interview guide question in the Primary Health Care settings in Nigeria. Each of the interviews with the nurses lasted for 25 minutes to one hour. All interviews were audio-taped, and transcribed verbatim using Microsoft Word. The transcripts were read and re-read, coded using NVivo version 12 software to organize the relevant information and categorized them into themes and sub-themes. Thematic analysis guided this study. The findings revealed three themes and sub-themes. The impact of environmental factors with two subthemes¡ªsuitable working environment and coordinated care; resources¡ªshortage of staff and inadequate resources as sub-themes, and lastly, cultural sensitivity and religious influence¡ªcommunication. Poor implementation of PCC strategies in most of the PHC facilities could lead to poor patient care and a lack of job satisfaction among nurses. This study identified that nurses have both negative and positive experience in providing patient-centered care health services. Providing patient-centered care in the Primary Health Care setting promotes the goal of achieving universal health coverage in Nigeria if the government would prioritize nurses¡¯ pay, employ more staff, provide a conducive working environment, and opportunities for further training programs for nurses to enable and empower them with the necessary knowledge and skills. This, in turn, will translate into a range of outcomes that are socially valued, such as health responsiveness, health coverage and fairness.
%K Healthcare Service
%K Nursing
%K Quality Care
%K Improvement
%K Work Environment
%K Patient-Centered Care
%K And Primary Health Care
%U http://www.scirp.org/journal/PaperInformation.aspx?PaperID=116348