%0 Journal Article
%T Quality of Health Care in Resource Limited Settings-Patients¡¯ Satisfaction Survey at a Mission Hospital in South East, Nigeria
%A Olaronke Fayosi Afolabi
%A Collins Nwachi Ugwu
%A Chukwuemeka Okorie Eze
%A Djobissie Fankou Serges-Anthanase
%A Chiemela Okezie Onwuchekwa
%A Moses Agha Ude
%J Open Journal of Internal Medicine
%P 201-209
%@ 2162-5980
%D 2021
%I Scientific Research Publishing
%R 10.4236/ojim.2021.114016
%X <strong>Introduction:</strong> Quality healthcare is a major contributor to health disparities and inequalities in resource limited settings. Patient satisfaction remains an important and valuable method of assessing the quality of care. <strong>Aim:</strong> This study assessed patients¡¯ satisfaction with quality of inpatient clinical care in a mission hospital in a semi urban setting. <strong>Methods:</strong> The study was a cross-sectional study carried out on 140 inpatients at a mission hospital in Afikpo, South East Nigeria. Data was collected using pretested structured questionnaires designed on a five-point likert scale with 1 indicating the lowest and 5 indicating the highest scale. Knowledge of factors contributing to quality of care and satisfaction in the following domains: patient-staff relationship, patient-staff (doctors/nurses) communication, facility convenience, technical aspect of care (availability of equipment, drugs and adequacy of staff) and overall general satisfaction were measured. Operationally, patients who rated 3 points and above were considered satisfied while ratings less than 3 points were considered dissatisfied. <strong>Results:</strong> Knowledge of factors contributing to quality of care was 4.65 ¡À 0.48. General satisfaction rated 4.22 ¡À 0.52. Specifically, the different domains had the following scores: inter personal relationship 4.28 ¡À 0.81, technical aspect of care (availability of drugs, equipment and medical personnel) 4.29 ¡À 0.57 and facility convenience 4.21 ¡À 0.51. <strong>Conclusions:</strong> Knowledge of factors contributing to quality of care and overall patients¡¯ satisfaction with inpatient care were good and comparable with patients¡¯ satisfaction with tertiary health institutions in Nigeria. Mission hospitals may serve as excellent alternatives to government hospitals in resource limited settings to promote health equity across populations.
%K Inpatients
%K Satisfaction
%K Mission Hospital
%K Nigeria
%U http://www.scirp.org/journal/PaperInformation.aspx?PaperID=113165