%0 Journal Article
%T Problem solving techniques for process improvment
%A Nevzat Kahveci
%J -
%D 2018
%X It is getting more difficult for institutions to compete in a world which is globalized and has constantly changing conditions. At the same time it is necessary to act quickly for increasing the quality of health services and to reduce costs. Problems that arise in the process of service must be resolved quickly. While solving problems, to define problems, to collect data, to analyze and interpret many methods are used. However, before proceeding to problem solving "problems" the word should be well defined. Problems are events which disrupt happiness and bother individuals by stirring minds. At the same time it prevents achieving the goal of individuals and institutions by impairing their efficiency. The events prevents purposeful efforts are problems for corporations. Apart from these it is each case which does not satisfy customer or person that receiving service during the process of production or service. Definition of the problem, forms the main point of problem solving. A well-defined problem means perform half of research. %15 of the problem appears, %85 reveals during investigation. After definition, appropriate problem-solving methods, processes, viewing processes and solving any problem caused from any process provides support. Continuous improvement initiatives problem solving techniques should be applied successfully by employees. In order to take right decisions in services and processes by diagnosing correctly main causes and solutions with the participation of all employees ensures the continuity of the quality of institutions
%K Problem
%K Problem £¿£¿zme teknikleri
%U http://dergipark.org.tr/sagakaderg/issue/42849/518182