%0 Journal Article
%T Understanding end-user support for health information technology: a theoretical framework
%A Alejandro Jadad
%A Aviv Shachak
%A Jan Barnsley
%A Karen Tu
%A Louise Lemieux-Charles
%J -
%D -1
%X Background Support is often considered an important factor for successful implementation and realising the benefits of health information technology (HIT); however, there is a dearth of research on support and theoretical frameworks to characterise it. Objective To develop and present a comprehensive, holistic, framework for characterising enduser support that can be applied to various settings and types of information systems. Method Scoping review of the medical informatics and information systems literature. Results A theoretical framework of end-user support is presented. It includes the following facets: support source, location of support, support activities, and perceived characteristics of support and support personnel. Conclusion The proposed framework may be a useful tool for describing and characterising enduser support for HIT. it may also be used by decision makers and implementation leaders for planning purposes
%K end-user support
%K health information technology implementation
%K scoping review
%K socio-technical issues
%U https://hijournal.bcs.org/index.php/jhi/article/view/810