%0 Journal Article
%T The Relationship between Customer Arrival Practices and Customer Satisfaction in the Huduma Centre in Nakuru County, Kenya
%J -
%D 2017
%X Huduma Kenya seeks to optimize the efficiency and effectiveness of Huduma Centre. One important area that defines how well and efficient the Centres deliver its services to customers is its queue management practices. The objective of the study was to determine the effect of customer arrival practices on customer satisfaction. The study focused on the customers of the Huduma Centre. The sample size of the population was determined by simple random sampling strategy. The target population is the customers of Huduma Centre in Nakuru County. The study targeted a population sample size of 384 customers. Data was collected using a structured questionnaire that were administered by the researcher. In order to test the hypothesis the inferential statistics such as the Pearson Product-Moment correlation and Regression analysis tests statistics were used in order to establish the relationship between customer arrival practices and customer satisfaction. The study found that the relationship between customer arrival and customer satisfaction is significant and positive.
%K Customer Arrival
%K Customer Satisfaction
%K Huduma Centre
%U http://www.sciencepublishinggroup.com/journal/paperinfo?journalid=173&doi=10.11648/j.ijefm.20170505.11