%0 Journal Article
%T The Bibliometrics Analysis of Customer Knowledge Management Based on Co-Word Analyses
%J -
%D 2015
%R http://dx.doi.org/10.3968/7213
%X Customer knowledge management (CKM) is a crucial element in the field of knowledge management. By retrieving journal articles with the descriptor words ¡°customer knowledge management¡± in WOS database, the author selects 3587 journal papers as the research object, then analyses the papers through bibliometrics. Researches show that the research on CKM is in accordance with Place¡¯s curve, which is valuable to study. The focus in the field of CKM is similar at home and abroad, especially some crossing field. Existing research can be divided into three themes: analyzing and mining customer knowledge management from the theory of technology/process, using customer knowledge to manage from the perspective of comprehensive/holism, sharing and interacting knowledge of enterprise both interiorly and exteriorly from the perspective of target/process.
%K CKM
%K Management
%K Co-words analysis
%U http://cscanada.net/index.php/mse/article/view/7213