%0 Journal Article
%T The Influence of App Users¡¯ Perceived Brand Co-Creation Benefits When Conducting Feedback on Its Feedback Intention
%J -
%D 2017
%R http://dx.doi.org/10.3968/9690
%X In the seriously competitive market, especially TMT industry, brand co-creation has been a focus of firms. Past studies focus on the economic gains of co-creation, but have little knowledge on the motivation and psychological reasons behind it, which has restricted the development of co-creation research. And they also neglected that the reasons may differ in different circumstances. This paper is going to see it from a particular perspective- the process of user¡¯s feedback on App, by adapting the Self-determination Theory and Implicit Self-esteem Theory, and constructing a psychological mechanism that consist of perceived competence and brand co-creation engagement to find the reasons behind. We found that perceived competence can positively influence customer and brand relationship by improving brand co-creation engagement. In reality, this paper can help TMT industry firms to build a better feedback channel so that to improve the brand, and its relationship with customers.
%K App feedback
%K Co-creation
%K Engagement
%K Perceived competence
%U http://cscanada.net/index.php/ibm/article/view/9690