%0 Journal Article
%T 不同服务失误情境下顾客自我威胁感知对抱怨动机的影响——自我监控的调节作用<br>The effect of customer's self-threats perception on complaining intention in the context of service failure: the moderating role of self-monitoring
%A 陈国平
%A 张文志
%A 刘淑伟
%J 重庆大学学报社会科学版
%D 2019
%R 10.11835/j.issn.1008-5831.jg.2019.03.003
%K 服务失误 自我概念 自我威胁 自我监控 顾客抱怨动机<br>service failures self-concepts self-threats perception self-monitoring customer's complaining motivations
%U http://qks.cqu.edu.cn/cqdxskcn/ch/reader/view_abstract.aspx?file_no=20190506&flag=1