%0 Journal Article
%T Determinants of Customer Satisfaction in Freight Forwarding Companies in Sri Lanka
%J International Journal of Multidisciplinary Studies
%D 2018
%R 10.4038/ijms.v5i2.102
%X Despite bringing enormous profit to the company as well as the development of the country, freight forwarding is still considered as a developing field in Sri Lanka. Freight forwarders usually work with agents, forwarders, small or medium size manufacturers, therefore, having a close customer relationship is a vital role which could sustain the freight forwarding industry competitive.
%K Freight forwarding
%K Customer satisfaction
%K Logistics
%U https://ijms.sljol.info/articles/10.4038/ijms.v5i2.102/