%0 Journal Article
%T Providing victims of crime with information on police response activity: The challenges faced by the police non
%A Andrew B Stafford
%J The Police Journal
%@ 1740-5599
%D 2018
%R 10.1177/0032258X17731685
%X Police policy in England and Wales is to always explain to a member of the public who contacts the police what will happen as a result of them doing so. During initial contact between a victim of crime and the police, this task often falls to police call-handlers. This article examines information on police response activity provided to victims by police non-emergency call-handlers during such instances of contact. Empirical analysis highlights the importance that call-handlers place on providing accurate information on response activity to those who call the police, and the various challenges that they can encounter when attempting this
%K Police non-emergency call-handling
%K victims of crime
%K police response activity
%K contact management
%U https://journals.sagepub.com/doi/full/10.1177/0032258X17731685