%0 Journal Article
%T Patients¡¯ Satisfaction With Care From Nigerian Federal Capital Territory¡¯s Public Secondary Hospitals: A Cross
%A Bolarinde Joseph Lawal
%A Elvis Ihaji
%A Muhammed O Afolabi
%A Queen Nkeiruka Bola-Lawal
%A Schadrac C Agbla
%J Journal of Patient Experience
%@ 2374-3743
%D 2018
%R 10.1177/2374373517752696
%X Patients¡¯ satisfaction remains an important tool for evaluating quality of care in the emerging global trend of patient-centered care. To assess satisfaction with care received by patients at public secondary hospitals in Abuja, north central Nigeria. We measured patients¡¯ satisfaction using structured questionnaire, and Cronbach ¦Á was used to assess consistency in item responses. A multivariate mixed-effects linear regression was fitted to identify factors influencing the overall satisfaction. All satisfaction domains tested were scored at ¡°intermediate-positive levels¡± except for the ¡°feeling being valued and appreciated as patients¡± domain that scored the least positive response level. On the overall, respondents rated the hospitals at high satisfaction level. There was a significant positive association between patients¡¯ satisfaction and careful listening of care providers; patients¡¯ perception of being valued and appreciated by the hospital staff (P = .003 and P = .001, respectively). Our findings suggest high satisfaction of care at public hospitals in Abuja Nigeria. Patients satisfaction survey should be integrated into hospital management planning and administration as part of quality improvement
%K patients
%K satisfaction
%K health care
%K public hospitals
%K Nigeria
%U https://journals.sagepub.com/doi/full/10.1177/2374373517752696