%0 Journal Article
%T Improving Patient Experiences and Outcomes Through Personal Care Aide Training
%A Clare C Luz
%A Elizabeth Spurgeon
%A Katherine V Hanson
%A Yuning Hao
%J Journal of Patient Experience
%@ 2374-3743
%D 2018
%R 10.1177/2374373517724349
%X The rapidly aging US population is resulting in major challenges including delivering quality care at lower costs in the face of a critical health-care workforce shortage. The movement toward home care has dramatically increased the need for qualified, paid personal care aides (PCAs). Adequate PCA training that focuses on skills for person-centered, at home support is an imperative. This study provides evidence that clients of PCAs who have completed a comprehensive, evidence-based PCA training program, titled Building TrainingĄ­Building Quality (BTBQ), report higher satisfaction and better health outcomes, compared to clients of PCAs with lesser or other training. A mixed-methods, quasi-experimental design was used to compare self-reported survey responses from clients of BTBQ-trained PCAs (treatment group) with responses from clients of non-BTBQ-trained PCAs (control group). Clients of BTBQ-trained PCAs had significantly fewer falls and emergency department visits compared to clients whose PCAs had no BTBQ training (P < .05). Conclusion: BTBQ-like PCA training reduces costly adverse events
%K patient safety
%K personal care assistance
%K eldercare workforce development
%K training
%K falls
%K ED visits
%K quality of care
%K client outcomes
%U https://journals.sagepub.com/doi/full/10.1177/2374373517724349