%0 Journal Article
%T Mapping the Patient Journey Across the Continuum: Lessons Learned From One Patient¡¯s Experience
%A Melanie A Meyer
%J Journal of Patient Experience
%@ 2374-3743
%D 2019
%R 10.1177/2374373518783763
%X Patient-centered care is essential for achieving high-quality and cost-effective health care. This is particularly important for patients with chronic or complex conditions who utilize more health-care services and require comprehensive care coordination. This case report draws on a longitudinal journey map¡ªa valuable tool to capture patient experience and inform the care process¡ªfor a patient with multiple chronic conditions who needed a hip replacement. An analysis of the patient journey revealed 3 critical needs for a more patient-centered process: (1) making the patient health goal visible; (2) instigating transparent, shared decision-making; and (3) using a closed-loop communication process. Although key challenges exist, systems can facilitate more patient-centered care enabling health-care organizations to improve the patient experience across the continuum and provide higher quality care
%K patient expectations
%K transitions of care
%K clinician¨Cpatient relationship
%K patient perspectives/narratives
%K team communication
%K patient engagement
%U https://journals.sagepub.com/doi/full/10.1177/2374373518783763