%0 Journal Article
%T Book Review: Time for Customer Orientation in Water Utilities Customer experience management for water utilities. Marketing urban water supply
%A Riikka P. Rajala
%A Tapio S. Katko
%J Public Works Management & Policy
%@ 1552-7549
%D 2019
%R 10.1177/1087724X18820014
%U https://journals.sagepub.com/doi/full/10.1177/1087724X18820014