%0 Journal Article
%T Mapping Use, Storytelling, and Experience Design:  User
%A Jeffrey A. Bacha
%J Journal of Business and Technical Communication
%@ 1552-4574
%D 2018
%R 10.1177/1050651917746708
%X Framed around three different antenarratives about system development, this article builds on established user-centered theories to present a mixed-method approach to user experience (UX) design. By combining network theory, storytelling, and process mapping, this article provides a practical method of including usersĄŻ experiences during the predevelopment stages of building workplace-specific digital technologies. Specifically, this article argues for the collection of user-generated antenarratives as the first step in UX product development and demonstrates how to use those experience-based stories
%K usability
%K user-centered
%K UX
%K network analysis
%K storytelling
%U https://journals.sagepub.com/doi/full/10.1177/1050651917746708