%0 Journal Article
%T Learning the Emotion Rules of Communicating Within a Law Office: An Intern Constructs a Professional Identity Through Emotion Management
%A Kristin Pickering
%J Business and Professional Communication Quarterly
%@ 2329-4922
%D 2018
%R 10.1177/2329490618756902
%X This article explores different types of emotion a student experiences as she interns at a public defender¡¯s office and proposes several emotion rules based on her experience. After a literature review that locates emotions within the identity-construction process, the author analyzes data from reflective questionnaires to identify various emotions this student experienced that serve as a basis for inductively formulating the rules. Following a discussion of the rules, the article concludes with implications of this research for educators and newcomers to workplace communication environments
%K identity construction
%K reflection
%K emotion
%K emotion rules
%K emotion management
%K business communication internships
%U https://journals.sagepub.com/doi/full/10.1177/2329490618756902