%0 Journal Article
%T Delivering Feedback: Supervisors¡¯ Source Credibility and Communication Competence
%A Catherine Y. Kingsley Westerman
%A Katie M. Reno
%A Kyle B. Heuett
%J International Journal of Business Communication
%@ 2329-4892
%D 2018
%R 10.1177/2329488415613338
%X This study investigated how perceptions of supervisor communication competence and source credibility were affected by the valence and synchronicity of a feedback message and the channel used to deliver the feedback message. Results indicated that those receiving feedback preferred phone calls rather than text messages as a channel for managers to deliver feedback. Also, supervisors delivering positive feedback were identified as more positive in general than those delivering negative feedback. Further results and implications are discussed
%K communication competence
%K feedback
%K impression management
%K source credibility
%U https://journals.sagepub.com/doi/full/10.1177/2329488415613338