%0 Journal Article %T Conference Review: National Marketing Conference 2018 on Managing Customer¡¯s Experience across Contemporary and Diverse Touchpoints %A Arpan Anand %A Harsh Suman %J FIIB Business Review %@ 2455-2658 %D 2018 %R 10.1177/2319714518814044 %U https://journals.sagepub.com/doi/full/10.1177/2319714518814044