%0 Journal Article
%T The Influence of Textual Cues on First Impressions of an Email Sender
%A Chelsea Iwig
%A Christina N. Lacerenza
%A Shannon L. Marlow
%J Business and Professional Communication Quarterly
%@ 2329-4922
%D 2018
%R 10.1177/2329490617723115
%X The present study experimentally manipulated the gender of an email sender, closing salutation, and sending mode (i.e., email sent via desktop computer/laptop as compared with email sent via a mobile device) to determine if these specific cues influence first impressions of the sender¡¯s competence, professionalism, positive affect, and negative affect. Although no effect of sending mode was found, closing salutation influenced perceptions; females were viewed as less professional when using ¡°Thanks!¡± as opposed to using ¡°Best,¡± ¡°Thank you,¡± or no salutation. However, in general, females were viewed as more professional than males, and ¡°Thanks!¡± elicited perceptions of positive affect
%K computer-mediated communication
%K email
%K business communication
%K gender
%U https://journals.sagepub.com/doi/full/10.1177/2329490617723115