%0 Journal Article
%T Addressing bullying behaviour by patients and families
%A David Neilipovitz
%A Renate Ilse
%J Healthcare Management Forum
%@ 2352-3883
%D 2019
%R 10.1177/0840470419826469
%X This article explores the ethical dilemma of maintaining patient experience and care team well-being when faced with coercive behaviour, specifically bullying by patients, families and substitute decision-makers, which is directed toward providers and health support workers. We discuss some of the contributing societal and environmental factors, the ethical implications for health leaders, and suggest some practical options for managing bullying situations in hospitals
%U https://journals.sagepub.com/doi/full/10.1177/0840470419826469