%0 Journal Article
%T The Effect of Tour LeadersĄŻ Emotional Intelligence on TouristsĄŻ Consequences
%A Pi-Shen Ku
%A Sheng-Hshiung Tsaur
%J Journal of Travel Research
%@ 1552-6763
%D 2019
%R 10.1177/0047287517738381
%X There has been little discussion on the impact of tour leadersĄŻ emotional intelligence on touristsĄŻ consequences although the study of emotional intelligence has gained attention in the tourism industry. Empirical data to assess emotional intelligence, affect, rapport, and customer satisfaction were collected from 54 tour leaders and 526 tour members participating in group package tours in Taiwan. Cross-level analysis with hierarchical linear models revealed that a tour leadersĄŻ emotional intelligence could cultivate tour membersĄŻ positive affect and tour leader¨Cmember rapport, and lead to touristsĄŻ satisfaction. Furthermore, the study discusses management implications and suggestions for future research
%K emotional intelligence
%K positive affect
%K rapport
%K satisfaction
%K tour leader
%U https://journals.sagepub.com/doi/full/10.1177/0047287517738381