%0 Journal Article
%T Research Study: Towards a Collaborative Trust-Based Debugging Model for the Telecom Industry | Arslan | Network and Communication Technologies | CCSE
%A Ayse Kok Arslan
%J Home | Network and Communication Technologies | CCSE
%D 2019
%R 10.5539/nct.v4n1p36
%X This research presents the architecture of a collaborative troubleshooting platform to establish user trust by presenting practical scenarios of problem diagnosis using the technique of root-cause analysis in a high tech company in Silicon Valley. The study provides details of the implementation of debugging techniques within the field of telecommunication and demonstrates the feasibility of this problem-solving approach in a collaborative trouble-shooting platform to establish user trust
%U http://www.ccsenet.org/journal/index.php/nct/article/view/0/39888