%0 Journal Article
%T Skills Required To Head Physician For the Management of Staff. Emotions in the Organizational Context - Skills Required To Head Physician For the Management of Staff. Emotions in the Organizational Context - Open Access Pub
%A Giuseppe Di Stefano
%A Lucio Mango
%J OAP | Home | Journal of Public Health International | Open Access Pub
%D 2019
%X This short paper aims to identify the key skills required for personnel management that makes it possible a peaceful business climate and a level of excellence in services rendered. Are analyzed particularly emotional skills like e.g. mindfulnessa DOI10.14302/issn.2641-4538.jphi-18-2160 This short paper aims to identify the key skills required for personnel management that makes possible a peaceful business climate and a level of excellence in rendered services. All issues related to the personnel management of the type "hard skills" have been deliberately omitted, i.e. of all the technical and management skills, which a head physician should have done his own in a profound way1, 2. So we can focus on the "soft skills", i.e. on all those relational and communicative behavioral skills that are the true "toolbox" of excellent personnel management. For management excellence we mean all those operational and managerial "systems¡± pursuing a double goal: total quality and continuous improvement. Given that complexity, personnel management become, if not the main strategic element, an important strategic element to achieve excellence. The main problem to be faced, for a head physician, is how to coordinate highly skilled personnel, with a common decision-making power. Emotionality For long time emotionality was considered a "phenomenon" to be countered, especially in an organizational/business environment. Rationality was thought of as the main and noblest faculty of the human being, while emotionality was linked to ancient and primitive biological heritage. Subsequently, this "radical" position was abandoned, up to the concept of emotional intelligence 3 made famous by Daniel Goleman. Emotional intelligence indicates an individual disposition that moderates the ability of an individual to perceive, understand and manage their own and others' emotions in organizational contexts 4. Subjects with high emotional intelligence demonstrate greater emotional and social competence and this allows them to be promoters of greater cohesion in complex organizational contexts, to promote constructive dynamics and to infect others in a positive way. It is immediately clear that this is a key skill for a head physician, given that in a modern healthcare enterprise collaboration of all is, without doubt, the key to success 5. Of all the issues related to emotional regulation that can be treated, according to us have more importance in the emotional dimension, which is related to the presence at work and the main mode of self-employment compared to anxiety. The psychological
%U https://www.openaccesspub.org/jphi/article/785