%0 Journal Article
%T The Relationship between E-Service Quality and E-Customer Satisfaction: An Empirical Study in Egyptian Banks | Aly Shared | International Journal of Business and Management | CCSE
%A Hany Aly Shared
%J Home | International Journal of Business and Management | CCSE
%D 2019
%R 10.5539/ijbm.v14n5p171
%X E-Service has become of great importance to both companies and researchers alike during the last decade. So, E-Service helping the banks in building a good relation-ship with their customers. However, The main aims of this study are to investigate. Does E-Service Quality affect E-Customer Satisfaction in Egyptian Banks? the study collected 140 surveys from respondents who use online service in different branches banks located in Cairo City in Egypt. Factor analysis has shown a significant impact between e-service quality and e-customer satisfaction. The regression analysis showed a significant correlation between all the variables of the e-service quality and e-customer satisfaction except Empathy
%U http://www.ccsenet.org/journal/index.php/ijbm/article/view/0/39217