%0 Journal Article
%T Empirical research on Kano¡¯s model and customer satisfaction
%A Cheng-Fu Hsiao
%A Feng-Han Lin
%A Jiangtao Wang
%A Jie Zhou
%A Sang-Bing Tsai
%A Yu-Cheng Lee
%A Zhiwen Shang
%J Archive of "PLoS ONE".
%D 2017
%R 10.1371/journal.pone.0183888
%U https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5584930/