%0 Journal Article
%T How psychology might alleviate violence in queues: Perceived future wait and perceived load moderate violence against service providers
%A Anat Rafaeli
%A Arik Cheshin
%A Dana Harari
%A Dorit Efrat-Treister
%A Hadar Moriah
%A Hanna Admi
%A Shira Agasi
%J Archive of "PLoS ONE".
%D 2019
%R 10.1371/journal.pone.0218184
%U https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6590795/