%0 Journal Article
%T The role of customer service manual on workplace emotional burden in nationwide cross sectional study
%A Jihyun Kim
%A Jin-Ha Yoon
%A Jong-Uk Won
%A Sehyun Yun
%A Sung-Shil Lim
%A Young-Kwang Kim
%J Archive of "Annals of Occupational and Environmental Medicine".
%D 2019
%R 10.1186/s40557-019-0285-9
%X Study population selection process schematic
%K Customer service manual
%K Emotional burden
%K Emotional demand
%K Service industry
%K Mental health
%K Korea working condition survey
%U https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6373057/