%0 Journal Article %T Factors Affecting the Adoption and Usage of Luggage Tracking System by Public Transporters Based on TAM Model %A George Kasanga %A Jackson Phiri %J Open Journal of Business and Management %P 855-865 %@ 2329-3292 %D 2020 %I Scientific Research Publishing %R 10.4236/ojbm.2020.82052 %X Technology has revolutionized communication, and how services can be delivered to the intended end-users. Many areas such as supply chain, logistics, health, aviation, and education have been greatly influenced. Despite all the technological advancements, public transportation in Zambia, which is dominated by bus operators, still faces challenges in computerizing and automating their business processes, to improve service delivery. The problem of misplaced and missing luggage is among the problems the operators are currently facing.