%0 Journal Article
%T Adoption of Internet Banking Services by Corporate Customers for Forex Transactions Based on the TRA Model
%A Lufwendo Lishomwa
%A Jackson Phiri
%J Open Journal of Business and Management
%P 329-345
%@ 2329-3292
%D 2020
%I Scientific Research Publishing
%R 10.4236/ojbm.2020.81020
%X <span style=\"font-family:Verdana;\">The digital banking system provides numerous advantages to customers,
however, there is still a lack of trust among some corporate customers. </span><span style=\"font-family:Verdana;\">Absence</span><span style=\"font-family:Verdana;\"> of face-to-face interaction makes it
very impersonal. Thus, customers are more comfortable dealing with people in a
physical bank setting that provides personalized services as opposed to
mechanical interaction. Many customers still do not trust the online mode of
service </span><span style=\"font-family:Verdana;\">especially</span><span style=\"font-family:Verdana;\"> for </span><span style=\"font-family:Verdana;\">money related</span><span style=\"font-family:Verdana;\"> transactions. Users who are not
familiar with internet banking feel very uncomfortable as they have doubts
regarding the accuracy of the transactions done online. The study looked to
identify the factors inhibiting the corporate customers of FNB Industrial
Branch from adopting internet banking technologies. The data was collected
through </span><span style=\"font-family:Verdana;\">closed ended</span><span style=\"font-family:Verdana;\"> questionnaires that
were administered face-to-face within FNB Industrial Branch. The study focused
on corporate customers and was administered to 132 respondents which
represented an 88% response rate. The data </span><span style=\"font-family:Verdana;\">labelling</span><span style=\"font-family:Verdana;\"> and cleaning </span><span style=\"font-family:Verdana;\">w</span><span style=\"font-family:Verdana;\"><span style=\"font-family:Verdana;\"><span style=\"font-family:Verdana;\">ere</span></span></span><span style=\"font-family:Verdana;\"><span style=\"font-family:Verdana;\"><span style=\"font-family:Verdana;\"> done using SPSS. Cronbach¡¯s Alpha was used for
measuring the total consistency between all items of the instrument and
internal consistency among items for each dimension. After reliability analysis,
it was established that the key factors influencing internet banking were</span></span></span><span style=\"font-family:Verdana;\"><span style=\"font-family:Verdana;\"><span style=\"font-family:Verdana;\">: </span></span></span><span><span><span><span style=\"font-family:Verdana;\">performance expectancy, control factors, social
influence </span><span style=\"font-family:Verdana;\">and</span> <span style=\"font-family:Verdana;\">behavioural</span><span style=\"font-family:Verdana;\"> intention. A simple regression analysis was conducted
to test the research hypotheses following
%K Internet Banking Services
%K Theory of Reasoned Action
%K Corporate Custom-ers
%U http://www.scirp.org/journal/PaperInformation.aspx?PaperID=97737