%0 Journal Article
%T Qualitative Inquiry into the Patients' Expectations regarding Nurses and Nursing Care
%A Majid Najafi Kalyani
%A Raziyeh Illon Kashkooli
%A Zahra Molazem
%A Nahid Jamshidi
%J Advances in Nursing
%D 2014
%R 10.1155/2014/647653
%X Background and Objectives. Awareness about the patients¡¯ needs and expectations is quite important in improving the quality of the services they are provided with. Since meeting the needs and expectations of the patients is one of the basic issues in patient care, the present study aimed to investigate the patients¡¯ expectations from nurses and nursing care. Methods. In this qualitative study, 20 hospitalized patients were interviewed. The data were gathered through deep, semistructured interviews. Then, all the recorded interviews were transcribed, reviewed for several times, and analyzed using qualitative content analysis approach. Results. By analyzing of data, three main categories were extracted. The main categories of the patients¡¯ expectations from nurses and nursing care were comprehensive care, ethical performance, and having proper individual characteristics. Discussion and Conclusion. The study results revealed that the patients expected comprehensive care from the nurses. In addition, the nurses were required to apply the ethical principles in what they do as their duties. The findings of the study can be helpful in improving the patient care. 1. Introduction Nurses, as one of the main and influential members of the healthcare teams, play a critical role in patient care [1]. Moreover, awareness about the patients¡¯ concerns, needs, and expectations is of utmost importance for the researchers and providers of nursing care [2]. During the past decades, health researchers have noticed the patients¡¯ concerns about their disease and medical care [3]. Thus, understanding and meeting the patients¡¯ expectations are one of the major objectives of nursing profession for achieving efficient care for the patients [4]. Patients¡¯ expectation from the nurses and other members of the healthcare team refers to their concept of care provision before hospitalization. Of course, patients¡¯ expectation does not imply the patients¡¯ satisfaction with the provided services. Satisfaction can only be measured during the patients¡¯ hospital stay and after being discharged; at the end, the patients may express a high level of satisfaction while their expectations have not been completely met [5]. Thus, investigating and meeting the patients¡¯ expectations from care providers are far beyond providing their satisfaction [6]. Most of the patients are aware of their expectations from the nurses [7] and it is necessary to assess their expectations separately from their satisfaction from nursing care [8, 9]. Taking the patients¡¯ expectations into account also results in the
%U http://www.hindawi.com/journals/anurs/2014/647653/