%0 Journal Article
%T PERCEPCION DE VIOLENCIA DE LOS PACIENTES HOSPITALIZADOS EN LOS SERVICIOS DE MEDICINA Y CIRUGIA DE UN HOSPITAL PUBLICO PERCEPTION OF VIOLENCE BY PATIENTS HOSPITALIZED IN THE MEDICINE AND SURGERY SERVICES OF A PUBLIC HOSPITAL
%A M車NICA DEL CARMEN BURGOS MORENO
%A TATIANA MAR赤A PARAVIC KLIJN
%J Ciencia y Enfermer赤a : Revista Iberoamericana de Investigac赤on
%D 2003
%I Universidad de Concepci車n
%X Estudio de tipo descriptivo, comparativo y correlacional, cuyo objetivo general fue conocer la percepci車n de violencia de los pacientes hospitalizados en los servicios de medicina y cirug赤a de un hospital p迆blico y las variables que se encuentran relacionadas. Esta investigaci車n se bas車 en el Modelo Interactivo de Violencia Laboral de Chapell y Di Martino, aplicado al ambiente hospitalario. La muestra estuvo conformada por 174 pacientes, 70 del servicio de medicina y 104 de cirug赤a. Algunos de los resultados fueron: un 35,7% de los pacientes de Medicina y un 42,3 % de los pacientes de Cirug赤a perciben violencia durante la atenci車n hospitalaria. Estas percepciones de violencia corresponden a los pacientes m芍s j車venes con mayor nivel educacional y que eval迆an mal la atenci車n recibida. Las conductas violentas se presentaron con mayor frecuencia durante los turnos de noche, entre las que se destacaron la "falta de atenci車n" y el "trato fr赤o" de parte del personal de salud. Los usuarios identificaron que el estr谷s por exceso de trabajo de los funcionarios de la salud constituye el factor predisponente m芍s importante de conductas violentas. This is a descriptive, comparative and co-relational study. Its general objective consisted in finding out about hospitalized patients＊ perception of violence and its related variables in the medicine and surgery wards of a public hospital. The study is based on Chapell and Di Martino＊s Interactive Model of work-related violence applied to the hospital environment. The sample was made up of 174 patients; 70 from the medicine ward and 104 from the surgery service. Some of the findings were the following: 35.7% of the patients in the medicine service, and 42.3% of the patients in the surgery ward perceived violence while receiving hospital care. This perception of violence corresponds to younger patients who have a higher educational level. They rate the care received as deficient. Violent behavior was most frequently perceived during night shifts. "Lack of care" and "impersonal treatment" from hospital personnel, were the attitudes most frequently perceived by these patients. They relate excessive work stress imposed on the personnel of the health care system as the main factor accounting for violent behavior.
%K Violencia hospitalaria
%K percepci車n de violencia
%K paciente hospitalizados en los servicios de medicina y cirug赤a
%K Hospital violence
%K perception of violence
%K patient hospitalized in the medicine and surgery wards
%U http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0717-95532003000200004