%0 Journal Article
%T The Impact of Resource Input Model of Education Quality on the Overall Students¡¯ Perceived Service Quality
%A Kwek Choon Ling
%A Tan Hoi Piew
%A Lau Teck Chai
%J Canadian Social Science
%D 2010
%I Canadian Academy of Oriental and Occidental Culture
%X Students¡¯ retention and their academic performance are influenced by the service quality provided by higher education institutions (Sander, Stevenson, King and Coates, 2000). As such, it is vital to identify the determinants of the overall students¡¯ perceived service quality. The aim of this research is to evaluate and validate the determinants of the overall students¡¯ perceived service quality in a private higher education institution in Malaysia, based on the combination of both the ¡®inside-out¡¯ and ¡®outside-in¡¯ approaches as well as the resource input model of education quality. A total of 458 undergraduate business students from a private university in Malaysia participated in this research. The findings revealed that contact personnel, access to facilities, cost of courses offered, physical facilities of the tertiary institution and resource input model of education quality were positively related to the overall students¡¯ perceived service quality. Keywords:  service quality; education quality; perceived service quality   R¨¦sum¨¦:  La m¨¦moire et la performance scolaire des ¨¦tudiants sont influenc¨¦es par la qualit¨¦ des services fournis par les ¨¦tablissements d'enseignement sup¨¦rieur (Sander, Stevenson, King and Coates, 2000). Il est donc important d'identifier les d¨¦terminants de la qualit¨¦ de l'ensemble des services per ue par les ¨¦tudiants. Le objectif de cette recherche est d'¨¦valuer et de valider les d¨¦terminants de la qualit¨¦ de l'ensemble des services per ue par les ¨¦tudiants dans un ¨¦tablissement d'enseignement sup¨¦rieur priv¨¦ en Malaisie. Cette recherche est bas¨¦e sur la combinaison de deux approches  "inside-out
%U http://cscanada.net/index.php/css/article/view/1260