%0 Journal Article
%T How Relational Capabilities Matter? Organizational Context and Performance of Internationally Oriented SMEs
%A Mariola Ciszewska-Mlinari£¿
%A Prof. Krzysztof Ob£¿¨®j
%A Franjo Mlinari£¿
%J Central European Business Review
%D 2012
%I University of Economics, Oeconomica Publishing House
%X The article sheds light on the organizational context enhancing development of relational capabilities and examines the significance of relational capabilities for SMEs¡¯ financial and non-financial performance. The firm relational capability is measured separately in customers¡¯ and suppliers¡¯ networks. The research results reveal that fostering internal social capital coupled with the usage of economic motivators augment a firm relational capability in a supplier network, which in turn is associated with better performance results, both financial and non-financial. The results on relational capability in a customer network with respect to performance are less conclusive, indicating that vertical ties that internationally oriented SMEs develop (with suppliers and customers) are not of equal importance.
%K relational capability
%K vertical ties
%K performance
%K SME
%U http://cebr.vse.cz/cebr/article/view/25