%0 Journal Article
%T Determinants of Profitability and Recovery from System-Wide Shocks: The Case of the Airline Industry
%A Benny Mantin
%A Jen-Hung Edward Wang
%J Journal of Airline and Airport Management
%D 2012
%I OmniaScience
%R 10.3926/jairm.2
%X This paper examines the determinants of profitability in the U.S. domestic airline industry, segmented into: operations strategy, productivity, and service measures, using quarterly data between 1995 and 2007. The analysis is performed separately on data prior and post 9/11 attack, revealing, among others, that after 9/11 the profitability of full-service carriers is improving faster than that of focused carriers, and that passengers are more forgivable to service glitches after 9/11 or possibly are associating lack of service with the intensified security measures imposed after 9/11. Focusing the analysis on determinants of consumers¡¯ complaints we find further support for these arguments.
%K empicial analysis
%K 9/11
%K pro tability
%K quality
%K operations strategy
%K airlines
%U http://www.jairm.org/index.php/jairm/article/view/2