%0 Journal Article
%T International standards of hotel service quality providing and general problems of their implementation
%A Anna Ya. Nacharyan
%A Irina N. Markaryan
%J European Researcher
%D 2011
%I European Researcher
%X The article considers the process of service quality management, ISO 9000 service quality system with respect to hotel business.
%K service
%K hotel
%K quality management
%K quality system
%U http://erjournal.ru/journals_n/1309515583.pdf