%0 Journal Article
%T A Study of Readers¡¯ Negative Emotions in University Libraries
%A Chen Su-may Sheih
%J Journal of Library and Information Studies
%D 2011
%I National Taiwan University
%X Readers¡¯ evaluation of library service depends much on their emotional feelings towards library usage, in particular negative ones. The current study investigates the causes and categories of readers¡¯ negative feelings in library usage. Thirty-two readers were interviewed for their experiences of negative feelings in library, which were then categorized into the following seven types: anger, anxiety, alarm, frustration, helplessness, sadness, and shame. In addition, readers¡¯ negative feelings in library were found to result from libraries¡¯ regulations/management, other readers, facilities, environment/space, library staff, collection, and information technology/software. [Article content in Chinese]
%K Negative Emotion
%K Reader Study
%K University Library
%K Public Service
%U http://jlis.lis.ntu.edu.tw/article/v9-1-4.pdf