%0 Journal Article
%T PROPOSAL FOR A MEASUREMENT MODEL FOR SOFTWARE TESTS WITH A FOCUS ON THE MANAGEMENT OF OUTSOURCED SERVICES
%A Angelica Toffano Seidel Calazans
%J JISTEM - Journal of Information Systems and Technology Management
%D 2012
%I Research Laboratory on Information Systems and Technology Management
%X The need for outsourcing IT services has shown a significant growth over the past few years. This article presents a proposal for a measurement model for Software Tests with a focus on the management of these outsourced services by governmental organizations. The following specific goals were defined: to identify and analyze the test process; to identify and analyze the existing standards that govern the hiring of IT services and to propose a Measurement Model for outsourced services of this type. As to the analysis of the data collected (documentary research and semi-structured interviews), content analysis was adopted, and in order to prepare the metrics, the GQM ¨C Goal, Questions, Metrics ¨C approach was used. The result was confirmed by semi-structured interviews. Here is what the research identifies as possible: to establish objective and measurable criteria for a measurement size as the input to evaluate the efforts and deadlines involved; to follow up the test sub-processes and to evaluate the service quality. Therefore, the management of this type of service hiring can be done more efficiently.
%K Test process
%K hiring management
%K outsourcing
%K metrics
%K measurements
%U http://www.jistem.fea.usp.br/index.php/jistem/article/view/10.4301%252FS1807-17752012000200004/311